SMS coverage and connectivity
MCC | 310 – 316 |
Dialing code | Yes |
Number portability | Yes |
Concatenated message | Standard and long-concatenated messages are supported. |
Service restrictions | A dedicated sender is necessary to send SMS in USA. |
Service provisioning | 1-3 days business days targeted for any sender. |
Sender availability | – 10 Digit Long Code – Toll-Free Number – Short Code Only dedicated options are available in the US. Shared senders are disallowed. |
Sender provisioning | 10DLC: 7-10 business days for an internal compliance review, secondary DCA review, and approval. TFN: TFN verification can take up to 14 business days. SC: 2-4 weeks |
2way | 10DLC, TFN, SC |
2way provisioning | All senders in the USA are provisioned for 2-way as part of the service and sender provisioning. |
Country regulations | Marketing and transactional messages are allowed on all senders, subject to compliance review and carrier approval. All senders in the US require opt-in. DND is enabled. |
Country restrictions | Prohibited Content – SPAM – Fraudulent or misleading messages – Depictions or endorsement of violence – Inappropriate content – Profanity or hate speech – Endorsement of illegal drugs (including Cannabis/CBD/Marijuana) – Loan advertisements for payday loans or non-direct lenders – Debt relief programs – Credit repair programs – Work and Investment opportunities such as job alerts from third-party recruiting firms or risk investment opportunities – Lead generation or sharing of collected information with third parties – Distribution or malware or app downloads from non-secure locations Prohibited Practices – Phishing – Fraud or scams – Deceptive marketing – Sharing, selling, or renting consent – Snowshoe Sending – Filter Evasion – Dynamic Routing – URL Cycling – Number Cycling |
Country recommendations | You can send messages only to subscribers who have specifically opted-in to receive such messages. Message senders shall also provide proper methods for subscribers who have opted in to opt out in the future. SMS campaigns must support HELP/STOP messages, and similar messages, in the end user’s local language. Do not contact end users on do-not-call or do-not-disturb registries. It is recommended not to send promotional traffic during quiet hours (before 8 a.m. and after 9 p.m. in recipients local time). |
MCC | 302 |
Dialing code | Yes |
Number portability | Yes |
Concatenated message | Standard and long. Concatenated messages are supported. |
Service restrictions | To send SMS in Canada, you need to set up a dedicated number. |
Service provisioning | 1-3 days business days targeted for any sender. |
Sender availability | – Long Code (10DLC available if used in both US & CA) – Toll-Free Number – Short Code Only dedicated options are available in the CA. |
Sender provisioning | LC: Instant, as can buy over portal (10DLC: 7-10 business days for internal compliance review, secondary DCA review, and approval). TFN: TFN verification can take up to 30 business days. SC: 4-6 weeks dependent upon CTA provisioning cycles. |
2way | LC, TFN, SC |
2way provisioning | All senders in Canada are provisioned for 2-way as part of the service and sender provisioning. |
Country regulations | Marketing and transactional messages are allowed on all senders, subject to compliance review and carrier approval. |
Country restrictions | Discouraged A2P Sending: • Grey Route Messaging • Number Sharing • Number/URL Cycling • Snowshoe Messaging • Artificial Traffic inflation fraud • Spoofing • Spam, phishing or malicious Messaging DND is enabled. Compliance with mandatory keywords in CA as well as bi-lingual support of mandatory keywords. |
Country recommendations | You can send promotional advertisements and other broadcast messages only to subscribers who have specifically opted-in to receive such messages. It is recommended that messages be sent between 9 a.m. and 9 p.m. only. This applies primarily to marketing messages because informational alerts such as transactional messages, fraud alerts, account recovery/2FA, and appointment reminders should be sent when needed. Organizations involved in the operation of A2P messaging programs in Canada must abide by all applicable laws, rules, and regulations that govern the delivery of these types of messages, including Canada’s Anti-Spam Legislation and applicable privacy laws. Adherence to Best Practices for Canadian Application-to-Person (A2P) Messaging Programs is required. |