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The unified communications solution every small business needs.
Professional auto attendant
Unlimited calling & messaging
Voicemail to email & SMS
HD video conferencing
Local & toll-free numbers
35+ app integrations
Business phone systems handle company communications through the internet. It uses Voice over Internet Protocol (VoIP) to save up to 60% over landlines. It’s real phone service with business phone numbers that access the public switched telephone network (PSTN).
But that’s only the beginning.
platform includes many advanced features, at no extra cost, such as a toll-free number, auto attendant, team messaging, and email integrations. Your team can talk with more prospects, customers, and partners. Use any desk phone, smartphone (iOS or Android), or computer.
Hang up on traditional phone lines and say hello to the future of business communications with platform.
Analog, obsolete hardware
Business voicemail fees
Old phone lines
Modern office phone system
Intelligent call routing
Incredible prices
Get more functionality with platform. Flexible prices to fit your small business.
Unlimited Calling within the US/CA
Free Local and Toll-Free Number
Top Rated Mobile App
Video and Audio Meetings
Team Collaboration
Business Integrations
Real-Time Voice Analytics
Call Recording
From CRM integrations to automatic call recording, platform has you covered.
Provide an intuitive phone menu when anyone calls your business phone number. Set your auto attendant up in minutes and change it anytime. Maintain a professional message to callers.
Ensure inbound calls get to your team based on any criteria you want. Avoid bouncing phone calls around with powerful call flows and automatic call forwarding.
Build a professional brand using a toll-free number included with platform’s office phone system. Let customers reach you from landlines without extra toll charges.
Who’s calling? With customizable caller ID call management, build trust when team members place phone calls. Small business owners can also block anonymous callers.
Video meetings are an excellent way for team members to collaborate and get things done. Get HD video conferencing functionality with platform’s communications system.
Stop unwanted calls and voicemail messages by directing phone calls to another team member or voicemail entirely. You can also forward calls based on local numbers, business hours, and holidays.
Connect a live call to another team member easily using your cloud-based phone system. Transfer calls via warm transfer (attended) or a blind transfer (unattended) using any desk phone, desktop app, or mobile app.
With your business VoIP phone solution, silently record any phone call without any hardware. Call recordings are secure, so only authorized personnel can access them for up to six months.
High-quality office desk phones that provide the customer experience your business deserves.
A VoIP phone system made for the way you work. Advanced features like HD audio and video conference calling, text messaging, and automatic call forwarding supports your teams no matter where they are.
Manage calls and text messages with the same business phone number from your mobile device. Carry your virtual phone system in the palm of your hand. Works on iOS and Android.
Want to take call quality up a notch on your business phone calls? We can help you set up physical desk phones, cordless phones, and conference phones.
Boost productivity by integrating your favorite business apps with your small business phone system. Work faster using CRM, email, customer support tools, and more.
Cloud-based phone systems tend to be 60% less expensive than traditional landlines.
This is especially true for small businesses because many advanced features cost more than the local telephone company. VoIP offers premium features like call queues, hold music, and voicemail transcription at a fraction of the cost.
With platform’s phone system, business communications will be much easier (with better uptime). In addition, phone calls, text messages, and video conferencing create a better customer experience.
International calling is up to 90% cheaper with business VoIP. You’re in total control, so you can restrict which users or ring groups can dial international phone numbers. Likewise, if you travel globally, you’ll avoid costly toll charges for dialing the U.S.
It also works better than traditional phone lines. It connects through PSTN with its own cloud-based Private Branch Exchange (PBX). Calls are cheaper using Voice over Internet Protocol (VoIP), saving small business owners hundreds of dollars using analog equipment.
Yes, you can use any phone number with platform. You can move your business phone numbers, including landline, toll-free, cell phone, and VoIP numbers.
This process, known as porting, is free with every account. We'll guide you through every step to successfully assign numbers to each phone line.
Watch this short video to learn how to transfer phone numbers:
To get a new business phone number, choose one during account setup. platform accounts also get a toll-free phone number with its VoIP phone system.
Each user who can place or receive calls is considered one line of service. You are charged for the maximum number of users you can create for your account. This means your business phone service grows with you — never pay more than you have to.
Also, some standard taxes and fees apply to each small business VoIP line on an account. For more information or tax details by state, click here.
We recommend selecting the number of lines you plan to use within the next year. Offering dedicated lines for your salesforce, customer support, and remote employees is a good idea.
Don’t forget about providing business phone lines for meeting rooms, private offices, and common areas like kitchens.
Learn more about how many phone lines your business needs in this helpful blog post.
Cloud-based VoIP provides telephone service through the internet instead of a private branch exchange (PBX) or a traditional phone solution.
VoIP service providers like platform host and manage the office phone system with advanced functionality like IVR call routing, voicemail to email, and call queues.
The best part is the price. It saves businesses up to 60% off analog desk phones — only a desktop app or mobile phone app is needed.
platform offers a complete platform that enables people to work from home with its cloud-based phone system.
Since 2008, the company has equipped over 100,000 companies of all sizes to grow their workforce in their office and abroad.
Here are some ways platform’s small business phone system helps people work from anywhere:
Selecting the right phone system can feel confusing. There are countless advanced features to consider along with aligning its functionality to your business needs.
The great news is that with a cloud PBX system, you don’t need to plan that far ahead. In fact, with softphones (mobile apps and desktop apps), your team can place voice calls in minutes without any additional hardware.
You got this. Here are several recommendations to help you pick the best small business phone system.
To find the phone system for your small business, consider your current business needs and the challenges in the future, such as hiring and customer growth.
Next, take a closer look at how you want to communicate across channels:
The next area to consider is your technology needs. Do you occupy an office, or are you fully remote? Either option works great with small business VoIP. As long as you have a strong internet connection (at least 1 Mbps per user), you’ll enjoy unlimited calls in HD quality. Not sure, take a quick VoIP speed test.
Many business owners are familiar with traditional landline phone systems. They are provided by your phone company and carry additional costs, including on-premises PBX equipment maintained by your IT team and copper wiring to connect your phones to the telephone service provider.
Analog phone lines have a reputation for reliability. Usually, they carry a clear sound, but storms or wiring problems cause downtime. Also, because they require on-premises systems, they can be complicated to scale. You will have to work with the provider’s schedule if you want to add new phone lines or change system features. And calling fees can be high, especially for long-distance.
Unsurprisingly, traditional landline phone systems are declining in popularity due to their costs and lack of flexibility, especially with the rise of working from home.
Cloud-based phone systems (also known as Voice over IP or VoIP), on the other hand, offer the highest degree of flexibility and scalability. VoIP phones are created for employees who work from home or on the road since the phone number is not limited to a physical location. Plus, you’ll typically save on the cost of calling plans, especially if you’re making long-distance calls.
At the end of the day, cloud phone systems offer more advanced features like unified communications to support the needs of every employee — and they cost less.
Moving forward with a cloud-based phone system is an important step. Now, you’ll want to familiarize yourself with the different types of cloud solutions on the market.
Cloud-based phone systems are available in two different models: on-premises or cloud-hosted.
On-premises VoIP phone systems use your high-speed internet connection as the exclusive medium for calling and give you access and control over phone system features and settings. But, all the equipment and phone system maintenance resides with your team. So, depending on the size of your small business team, this might not be the best phone solution for you.
Cloud-hosted VoIP solutions, on the other hand, shift the burden to your cloud phone system provider. Your company only needs a high-speed internet connection. In most cases, the VoIP phone provider will give you the comparable IP phones you need and a mobile app to receive calls from any mobile device.
Unlike on-premises VoIP or landline systems, cloud-hosted phone systems won’t carry much in the way of upfront costs. Instead, you’ll pay a monthly fee per user, plus extra costs if you request special add-ons like AI-powered virtual receptionists.
Top VoIP providers can outfit your business with dedicated technology, including phones, headsets, mobile apps, and more. Top VoIP phone system providers will also give you the dashboards and technical tools to seamlessly view every customer conversation in a single place, regardless of whether it happens by phone, email, or text messaging (SMS).
platform offers the best value for small businesses and enterprises. With its superior reliability, advanced functionality, system feature choices, ease of use, and customer service tools, no other provider comes close. platform also includes live customer support 24/7. It might not seem like a big deal now, but getting real customer support from your phone service provider is priceless.
Chris Hayes
IT Director, Conan
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